Support & Operations Executive
Chris Love
Chris Love, MSM, PMP is a dynamic, hands-on leader with high standards, having proven success in creating and leading global and distributed teams. Having over 25 years in technology, support, and operations, Chris is a highly accomplished strategist with a track record for policy and procedure development that saves time, reduces cost, eliminates redundancies and increases customer satisfaction. Often called upon for his ability to create world class teams or to reinvent/revitalize groups and internationally sought after as an educator and strategic instructor, Chris has a unique result oriented approach using key communication and negotiation strategies to drive projects to completion by building teams of motivated professionals.
My Experience
From the SMB to the Enterprise space, optimization and team building for scalability is what I do.
Chris is a natural leader, whose strengths include establishing and building trust which is the foundation of solid relationships both with the teams who report to me and with my colleagues in leadership. This helps with employee engagement and fostering a great company culture – both baselines of organizational success in today’s work environment.
LyntonWeb
VP Technology (Operations)
Key operations leader – responsible for more then 2/3 of company revenue – reporting directly to the CEO. Strengthen support, development, and serviced revenue model performance/operational vigor with leadership of the Support Organization, $3M budget, and 23 direct reports, Support Engineers, Integration Developers, Project Managers, and R&D teams
2017-2020
JERA Partnerships
Director, Technical Services & Support
Directed corporate planning as a vital business strategist and roadmap architect; ensured quality client service, global support operations, business channel expansion, and services revenue model development in a highly competitive market. Scaled IT infrastructure, captured trending opportunities, and provided world-class client experiences.
2014-2017
FTR, Ltd
Global Technical Support Manager & US IT Director
Rebuilt failing global support operations with bottom-line responsibility for $500K Global Support budgets; led domestic and international teams (Field Service, Technical Support, IT) to transform performance and infuse a ‘quality in execution’ culture during a time of exponential growth.
2015-2016
Envivio
Technical Support Manager, Americas & Project Coordinator
Contributed vision and thought leadership, tasked with launching new domestic Support Office; served as primary source for strategy, guidance, recommendations, and solutions across global technical support operations, case escalation and problem resolution for key accounts in 35 Countries.
2016
Optimizing Businesses and Building Teams of Every Kind, Every Size. Are You Next?
My Skills
Energetic leader equipped with 20+ years of progressive product and service development, support operations, and scalable growth planning in global technology markets; demonstrated expertise managing cutting-edge technology integration, leading mission-critical corporate initiatives, driving world-class quality, client experience, and revenue outcomes.
Dynamic communicator respected for ability to easily connect with diverse populations, develop world-class teams, and achieve stakeholder buy-in. Dedicated to consistently elevating standards to support scalable expansion and P&L health.
- Team Building
- Process Development
- Leadership
Team Building
- Trust
- Transparency
- Right Person Right Job
- Allowing people to do their best work.
- World Class teams
Process Development
- AIP champion for company process
- Find what is broken – then fix it
- Operations
- Cost reduction
- Risk Identification/Mitigation
Leadership
- Support
- Project Management
- Buy in across all levels
- Customer experience
- Cross functional teams
Education & Certifications
Master of Science, Management
Argosy University College of Business
Sigma Beta Delta Honor Society
2012
Bachelor of Arts, Psychology
North Central College
1993
Project Management Professional (PMP)
Project Management Institute
Mile High Chapter
ITIL-F Certification
Information Systems Examination Board
Certified Professional Life Coach (CPLC)
International Certification Board of Clinical Hypnotherapy (ICBCH)
Colorado Notary Public
Colorado Secretary of State
Giving Back
Hire Heros USA – Volunteer to assist military veterans and their spouses with career counseling, LinkedIn, and interview preparation including mock interviews.
Women’s Self Defense Instruction – Empowering women to feel safe through self defense training
Defensive Tactics for Commercial Air Crew – Instruction for pilots and flight crew to handle different scenarios on board the aircraft
Memberships
International Law Enforcement Educators & Trainers Association (ILEETA)
Sigma Beta Delta Honor Society
Project Management Institute National & Mile High Chapter
